FlexDev wins Best Bespoke IT Outsourcing Solutions Provider 2019
Drawing on extensive research and development, FlexDev is a Global Software Development and Services company that builds Next Generation Delivery Centers NGDC+ for tier one global companies to help future-proof their business. Such support is vital to driving the ongoing success of the corporate landscape, and as such US Business News is proud to profile the firm and showcase how it came to win in this year’s Technology Elite Awards. 

Established in 2017 following two years of extensive research into the ITO and BPO outsourcing world, FlexDev offers an alternative model to the traditional IT outsourcing models that exist today.

Seeking to offer a creative and client-focused alternative, the firm builds ITO and BPO centers of excellence with a real focus on integrating each customers culture and DNA. The end solution is a client’s own tailor-made Next Generation Delivery Center setup by FlexDev. 

To make the process hassle-free for clients, FlexDev manages the entire center build from start to finish and removes the headache and stress from its valued clients by putting in place the required and most difficult things they need to consider when building an ITO or BPO center. 

Alongside the center building, the firm also manages the entire process from the beginning including legal, complex administration, HR, accounting, recruitment, payroll, general management and marketing, leaving clients in control at all times while sharing risks and makes sure that its clients’ culture and corporate DNA are both integrated and embedded within the various teams. 

Collaboration is key with this unique approach, and as such the team at FlexDev work daily with their clients to make sure everything is on brief and on time while making sure that costs are under strict control.

Based in Poznan, Poland a leading destination for ITO and BPO/SCCs, FlexDev benefits from the region’s talented workforce and cutting-edge infrastructure. Rich with many academic centers and 111,000 students, and 29,000 graduates yearly, Poznan is positioned as one of the leading cities in the world and one of the leading cities for global outsourcing. Centralization of business functions in the form of a shared services center (SSC) or a business process outsourcing (BPO) center can contribute to cost reduction. 

Poznan is one of the most attractive business cities in Europe. Its economy is developing dynamically, providing high quality services. One of the most important assets of this market is highly qualified staff, whose potential encourages new investments. Poznan is one of the largest cities in Poland and is recognized as a strong academic, scientific and trade center. The attractive location of Poznan, between the UK, Berlin and Warsaw and major IT and financial European hubs coupled with hundreds of weekly flights to global destinations makes Poznan an excellent destination. Based on client’s requirements the FlexDev can of course build centers outside of Poznan, and this is looked at on a case by case basis, with the firm’s team keen to showcase the benefits of this unique region. 

After all, a favourable location for the SSC or BPO plays a key role in the success of such a project, considering also the quality and performance of business services provided by these centers in multiple languages. A very important factor in ITO and BPO outsourcing is Poland being part of the EU. The highest and the tightest controls in Europe, thus making it very good for GDPR, security and financial compliance. With US and EU standards in IP protection and data security, Poland is overtaking the traditional offshore destinations such China and India, which do not guarantee compliance or data security

Quality of life is important to investors and Poznan has been voted number one for quality of life in Poland. As a result, FlexDev has a supportive internal culture and is able to attract and retain some of the leading content in the IT market. Each and every member of the firm’s expert team lives and breathes Agile Software development. Agile is an approach to software development under which requirements and solutions evolve through the collaborative effort of self-organising and cross functional teams and their customers. 

By focusing on this approach, the FlexDev tea advocate adaptive planning, evolutionary development, early delivery, and continual improvement to help their clients hit their financial and business targets. Diversity and Inclusion are also a key part of the firm’s internal culture, as this approach is proven to speed up digital transformation initiatives for customers and helps them exceed their financial targets. By partnering with FlexDev clients can speed up their time to market, increase quality, ensure compliance, and ultimately drive down costs.

Looking ahead, FlexDev remains committed to achieving this for even more clients by expanding, with strong growth plans for the U.S. Currently, the firm is seeing a lot of major US blue chip companies investing in Poznan, Poland, and as such it is keen to onboard more key companies and assist them with the digital transformation plans through the building of their own ITO and BPO centers. The company already boasts a local presence in the USA and as such it expects to gain momentum through 2020 with the acquisition of more clients that operative globally but originate from the U.S. 

Fundamentally, having achieved its mission to be the global leader in next generation delivery center builds, FlexDev has to work hard to ensure it adapts to market developments over the coming years to ensure it retains this enviable position. The firm’s focus on adapting and innovating will help drive it to greater renown throughout the remainder of 2019 and further into the future. 

Contact: Press Office


Get in touch

Baraniaka 6, 61-131 Poznan, Poland

FlexDev sp. z o.o.